Shipping & Delivery Options
LifeSpan wants to make sure your products arrive safely and quickly. We do our best to provide you with delivery options that will best suit your needs. All delivery options are listed below with a brief description for each.
We feel the best value for your money is our Room of Choice Delivery. We make our products easy to assemble even easier to get started, but because they are heavy we recommend having them delivery to the room of your choice.
If you are wanting to ship to Alaska, Hawaii, or Canada OR if you have any other questions on the options below, please give us a call at 801.973.9993 x 128 and a representative will be happy to assist you.
All products generally ship within one to two business days and will be delivered in five to ten business days.
UPS/USPS Shipments: UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or get damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After seven days the shipment is considered undeliverable and will be returned to the shipper.
Curbside Delivery: Delivered to the curb or driveway. The customer is responsible for moving the product from the point of delivery to the garage or room where the product will reside. The drivers are not responsible for placing the product inside the garage or home. LifeSpan will not be responsible for rain damage or stolen product if the product cannot be moved to a dry, secure location. Since most equipment weighs over 175 lbs., if a second person is not available to help move the product to the home a better option is Inside Delivery or the best option is Room of Choice Delivery.
Inside Delivery - $49
Large items ship via motor freight and will be placed in the garage or the first available ground level door. This does not include room of choice or any steps. Since your product is being shipped via freight carrier you will be contacted by phone to schedule a delivery time since this shipping method requires a signature.
Room of Choice - $99
Delivered by a freight carrier with lift gate, two delivery professionals will place your product in the room of your choice. Rooms can be up/down two flights of stairs only, additional flights will be charged an additional $15 per flight. This is our recommended service option since the assembly process is quite basic for most LifeSpan pieces of equipment.
White Glove Service - $199
This is our highest quality shipping service, leaving all the work to us so you don't need to lift a finger. The complete White Glove Service includes:
- Delivery of the product to your home
- Placement in the room of your choice (up/down two flights of stairs)
- Unpacking and removal of debris
This service is sometimes a two-step process that may require two separately scheduled appointments.
- Delivery and removal of packaging
- Product assembly may require a certified LifeSpan technician to come to your home and assemble the product that was placed in your room of choice by the delivery team.
Depending on the product you purchase, it may take one or two separately scheduled appointments. Items that only require one-step in this process are the TR200 Treadmill and all Treadmill Desks and Bike Desks (ConfigureDesks will be a two-step process). These units will be assembled by the delivery team.