For orders placed on www.LifeSpanFitness.com, shipping and delivery is currently not available to Alaska, Hawaii, Canada or other countries. Please call 877.654.3837 x: 6 for available options.
Standard Delivery — FREE
UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or get damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After seven days the shipment is considered undeliverable and will be returned to the shipper.
Delivered to the curb or driveway. The customer is responsible for moving the product from the point of delivery to the garage or room where the product will reside. The drivers are not responsible for placing the product inside the garage or home. LifeSpan will not be responsible for rain damage or stolen product if the product cannot be moved to a dry, secure location. Since most treadmills weigh over 175 lbs., if a second person is not available to help move the product to the home a better option is Inside Delivery or the best option is Room of Choice Delivery.
Inside Delivery — $49
Large items ship via motor freight and will be placed in the garage or over the first threshold of the first available ground level door. Does not include room of choice or any steps. Since your product is being shipped via freight carrier you will be contacted by phone to schedule a delivery time since this shipping method requires a signature.
Products generally ship within two business days and will be delivered in 5-10 business days.
Room of Choice Delivery — $99
Delivered by a freight carrier with lift gate, two delivery professionals will place your product in the room of your choice. Rooms can be up or down two flights of stairs only, additional flights will be charged an additional $15 per flight. This is our recommended service option since the assembly process is quite basic for most LifeSpan pieces of fitness equipment.
Most products are delivered within ten days of your purchase.
White Glove Service — $199
This is our highest quality shipping service, leaving all the work to us so you don’t have to lift a finger. The complete White Glove Service includes:
- Delivery of the product to your home
- Placement in the room of your choice (up or down two flights of stairs)
- Unpacking and removal of debris
The service is sometimes a two-step process that may require two separately scheduled appointments.
- Delivery and removal of packaging
- Product assembly may require a certified LifeSpan technician to come to your home and assemble the product that was placed in your room of choice by the delivery team.
Depending on the product you purchase it may take one or two separately schedules appointments. Items that only require one step in this process are:
TR100/TR200/TR800-DT5/TR1200-DT5/TR5000-DT5/TR800-DT3/TR1200-DT3/TR5000-DT3/TR800-DT7/TR1200-DT7/TR5000-DT7/C3-DT3. These units will be assembled by the delivery team.
Most products are delivered and assembled within seven to ten days of your purchase.