Delivery Options
For orders placed on www.LifeSpanFitness.com, shipping and delivery is currently not available to Alaska, Hawaii, Canada or other countries. Authorized LifeSpan retailers in your country, if available, can assist you.
Standard Delivery — FREE
UPS/USPS Shipments
UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or get damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After seven days the shipment is considered undeliverable and will be returned to the shipper.
Curbside Delivery
Delivered to the curb or driveway. The customer is responsible for moving the product from the point of delivery to the garage or room where the product will reside. The drivers are not responsible for placing the product inside the garage or home. LifeSpan will not be responsible for rain damage or stolen product if the product cannot be moved to a dry, secure location. Since most treadmills weigh over 175 lbs., if a second person is not available to help move the product to the home a better option is Threshold Delivery or the best option is Room of Choice Delivery.
Threshold Delivery — $49
Delivered to the closest dry area (porch, garage or inside the closest door of your home). Since your product is being shipped via freight carrier you will be contacted by phone to schedule a delivery time since this shipping method requires a signature.
Most products are delivered within ten days of your purchase.
Room of Choice Delivery — $99
Delivered by a freight carrier with lift gate, two delivery professionals will place your product in the room of your choice. Rooms can be up or down two flights of stairs only, additional flights will be charged an additional $15 per flight. This is our recommended service option since the assembly process is quite basic for most LifeSpan pieces of fitness equipment.
Most products are delivered within ten days of your purchase.
White Glove Service — $199
This service is a two-step process (see exempt items below) that will require two separately scheduled appointments. The complete White Glove Service includes delivery of the product to your home, placement in the room of your choice (up or down two flights of stairs), unpacking and removal of debris and the final step of assembly. The final step of product assembly requires a certified LifeSpan technician to come to your home and assemble the product that was placed in your room of choice by the delivery team.
Exempt Items — Items that only require one step in this process are: TR100/TR200/TR800-DT5/TR1200-DT5/TR5000-DT5/TR800-DT3/TR1200-DT3/TR5000-DT3/TR800-DT7/TR1200-DT7/TR5000-DT7/C3-DT3. These units will be assembled by the delivery team.
Most products are delivered and assembled within ten days of your purchase.
