I have been fighting the battle of the bulge my entire adult life, and tried everything with little success. This wasn't because nothing worked, but I just simply gave up as I get bored or I get tied up at work. I have a desk job where I work from home unless on the road. I needed a complete change of thinking, one where I was working out WHILE doing what I had to do. The treadmill desk seemed perfect so I purchased the 1200DT from Lifespan as it seemed like the best setup for the money (not into building something myself). I was right, this thing is solid a rock and works exactly (if not better) than described. I can't comment on support as I haven't needed any, which in my opinion is a comment on its own. Thanks LifeSpan, this has changed the way I work and actually 3 of my friends have purchased them after hearing about it or seeing mine. Well worth the money and the commitment.