I got my treadmill a little over a week ago. The Shipping was really quick. The delivery guy was very nice and even offered to bring it inside my place even though I paid for curb side only. He said it was too hot to be dealing with a heavy item like this. Great serive there! Once inside I moved the box back to my room and started assembling it with a friend. Only took a hour roughly and was super easy. Fired it up right away and had no problems. Used it for a quick 10 minutes to test it out and everything was great. Since then I logged many miles on it and its sturdy and reacts quick to my adjustments in speed and incline. Customer Service was great as well! I definitely would buy this again and recommend it to my friends and family!