Just wanted to give an update on my fantastic experience with LifeSpan’s customer service. After speaking with one of the company representatives on the phone the same day I sent the an email about my treadmill display showing an E1 message and then shutting down, it was determined the control board and belt needed to be replaced on my TR1200i. The representative assured me there would be no cost to me and that he would have a local service technician schedule an appointment with me. I received delivery confirmation on my parts the next day via email and saw your company shipped the parts by 2 day air. Wow, I was thoroughly impressed with the fact you would two day ship the parts.
I was also immediately contacted by Dennis Peters from Cedar Valley Fitness Repair by email and he told me to call him as soon as I got my parts to schedule the repair. On Friday, April 13 I received the parts and called Mr. Peters to schedule the repair. Mr. Peters agreed to meet with me Monday afternoon and did arrive yesterday and make the repairs required. While speaking with Mr. Peters as he worked on the treadmill, he spoke positively about Lifespan products and was happy to hear me speak so highly of LifeSpan’s customer service, as we both appreciate what a rarity that seems to be these days. After switching the control board and putting the new belt on, Mr. Peters actually ran over a mile on my treadmill in his socks to ensure the control board was repaired. Man, talk about above and beyond my expectations!! I put the treadmill to work last night, 3 miles with speeds from 7.5-9.5 mph and not even a hiccup! Looks like your technicians were dead-on.
I cannot say enough good about the positive experience I have had with your company and will share my story with anyone asking about my treadmill. What a great decision to purchase a Lifespan product. I am currently making some property improvements on my home and have been absolutely disgusted with the customer service from some of the contractors I have had to work with. It is so refreshing and pleasing to have such a positive experience regarding repair issues. It is upsetting to spend hard earned money on a product and have it fail, but with the level of customer service your company provides and the way you have stood behind your product, I could not be any more pleased! Thank You SO MUCH for that service.