Policies

Privacy

PCE Health & Fitness ("PCE"), maker of LifeSpan products, is committed to ensuring your privacy and protecting your identity. This privacy policy describes how we handle the personal information you provide on this website.

PCE collects personal information from the ordering and registration processes and from communications you initiate with us. PCE keeps all online customer information confidential, and does not sell or exchange customer information with other companies. PCE discloses personal information only to reputable vendors who assist us in processing information or fulfilling customer orders. These vendors are restricted from using the information for any purpose other than to help us provide products and services. Occasionally PCE may contact you about new features or products which may be of interest to you, or request your written consent to use some information for marketing or promotional purposes.

This website contains links for your convenience to other websites. These third party websites operate independently and PCE does not control these sites.

Your privacy and security are very important to PCE. The technology and processes we use maintain the integrity and security of our databases. All data is stored on an access-controlled secured server, with credit card information stored only temporarily until the order is complete. Information is used solely to support your order, to ensure you are satisfied with your purchase, and to ensure we provide you the best products and information you need to live a healthy life.

Returns

LifeSpan guarantees full satisfaction of the products we sell. If you purchased a product from a retailer or from another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, contact LifeSpan by e-mailing us for proper written authorization/approval prior to returning the item. To be eligible for a full refund or credit, you must contact LifeSpan in writing within 60 days of receiving delivery of your purchased item. No returns will be accepted without prior written authorization. Items must be returned in good condition and in original packaging within ten business days of receiving written authorization from LifeSpan. Return pick-ups are scheduled during normal business hours only. LifeSpan will credit your purchase using the original form of payment immediately upon receipt of the returned item. Return shipping costs will be deducted from the original purchase price.

Shipping

All of our products ship within three days, you can expect seven to ten business days for delivery in the contiguous 48 United States. Orders placed online and shipped in the state of Utah incur a 6.85% sales tax charge. An additional cost may be incurred for expedited orders or for orders delivered to rural areas. Orders placed on www.lifespanfitness.com, LifeSpan currently does not ship to Alaska or Hawaii. Please call 877.654.3837 x 128 for available options. Authorized LifeSpan retailers in your country, if available, can assist you, check here for locations. Deliveries for products purchased at a LifeSpan authorized retailer adhere to the retailer's policies. Learn more about our shipping and additional delivery services.

Manufacturer's Warranty

Warranty coverage is specific to each product. Please register your product for its warranty, customers must register online or complete and mail in the warranty card within 30 days of purchase to get the best out of your product service. Although some of our retailers may offer extended warranties, LifeSpan does not directly support any warranty purchased through a retailer or online at websites other than www.lifespanfitness.com.

LifeSpan product warranties apply only to the original owner and are non-transferable. LifeSpan’s warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component or defective part and is the sole remedy of the warranty. For customers not located within 50 miles of a LifeSpan Authorized Service provider, LifeSpan will gladly pay up to $150.00 maximum towards a service call. Our warranty does not cover normal wear and tear, improper assembly, maintenance, installation of parts or accessories not originally intended for the treadmill, exercise bike, rowing machine, stretching machine, treadmill desk or bike desk. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. LifeSpan's responsibility under this warranty is limited to replacing or repairing at LifeSpan’s option. Review the owner’s manual for specific warranty information about each product.

Safeware Extended Warranty

LifeSpan offers Safeware extended warranties to all U.S. customers. Choose the plan that works best for you, from three or five years of protection. Extended warranty prices are dependent upon the product. If you purchased a LifeSpan product in the past nine months, please call 801.973.9993 x 128 for assistance. If you wish to return your extended warranty after purchasing you have 60 days from date of purchase to do so. Visit our warranty page for more details or see Safeware’s full terms and conditions.

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