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TR800/TR1200i Treadmill Troubleshooting



These treadmills are designed and manufactured to be reliable and easy to use. However, if you have a problem, these troubleshooting steps may help you find the cause.



Problem: The console is erratic or not lighting up.

Solution: Check to make sure the treadmilll is properly plugged in, turn the power switch off and back on again and make sure the safety key is in place. Check all wire harness connections to be sure they are all properly connected. If the problem persists contact LifeSpan Customer Support.


Problem: The belt does not stay in the center of the treadmill when in use.

Solution: First check to make sure the treamill is level, then refer to the instuction in this equipments owner's manual on how to tension and adjust the belt.


Problem: The treamill motor seems strained or E1 comes up after several minutes of use.

Solution: The lubricating silicone that is applied to the deck and belt is wearing down and the belt needs to be lubricated with silicone spray.


Problem: The treadmill belt slips during use.

Solution: The belt may need to be tensioned after a period of use. Refer to the Belt Tensioning and Adjustment Section in your equipments owner's manual.


Problem: Speed does not match quick keys. Treadmill starts at 1 and goes to 16.

Solution: The treadmill is set up in Metric Mode. Press Enter/Mode to set up the units of measurement in Metric (SI) or in English (EN). Press the Speed/Incline to change the setting.


Problem: Heart Rate is erratic or not picking up.

Solution: Make sure your hands are moist. Make sure all connectors at the back of the console are properly connected and no wires are damaged. If wearing a chest strap make sure the batteries are good and that the electrodes are moist and positioned properly on your chest.


Problem: Treadmill automatically pauses during workout.

Solution: Treadmill is not picking up Step Count. Press Enter/Mode (TR1200i only) to turn off the Intelli-Guard feature. This will disengage the feature but may be necessary based on many different variables.


Problem: Silicone icon lights up on console.

Solution: Lubricated the running belt with 100% pure silicone. Then simultaneously press and hold the Speed down and Start buttons until the light turns off.

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