LifeSpan Fitness

LifeSpan Fitness

South Salt Lake , United States

Job Title
Customer Success Representative
Vacancies
1
Salary
Hourly
Office time
Location
South Salt Lake, United States
Job Type
Full Time
Deadline
30 June, 2021

Company Description

LifeSpan is dedicated to benefiting the way people work, exercise, and live in sustainable, healthy ways. Our quality products and innovative vision have inspired fitness and wellness as a way of everyday life since we introduced the brand in 2001. By specializing in solutions created uniquely for the home, gym, workplace and everywhere in between, LifeSpan is helping to empower individuals to find better health regardless of the setting.


We are looking for an experienced Marketing professional with proven success in developing and managing online promotional programs. The right person will need to work effectively within a relatively small marketing department, be able to manage multiple projects simultaneously, and be fiercely competitive to help us to successfully deliver results.

Skills
  • customer service
  • Communications Skills
  • Interpersonal Skills

So If You Are Someone Who Has

We are looking for a qualified Customer Success Representative to join our team. You will provide pre and post-sales support to customers via phone, email and live chat. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. This position requires someone who is team-oriented, has great people skills and seeks to build and maintain good customer relationships.


Responsibilities

  • Answer product questions and place orders over the phone
  • Provide troubleshooting assistance for customer orders, order statuses and relevant problems
  • Monitor live chat, phone calls and emails to ensure customers are taken care of to the best of your ability
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Review products to ensure proper knowledge
  • Assist with projects when necessary



Skills

  • Hands on experience with Netsuite systems
  • Proficiency with Google Suite such as gmail, Google Sheets and Google Docs
  • In-depth understanding of troubleshooting and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills
  • Proficient knowledge about computer usage and shortcuts
  • Experience as a customer service representative or sales representative is helpful, but not required
  • Willingness to cross train and grow within the company when needed
Benefits
  • Paid Time Off
  • Health, Vision and Dental Insurance
  • HSA
  • Active Workspace (treadmill, bike or standing desk)
Life at LifeSpan Fitness
LifeSpan Fitness
LifeSpan Fitness