LifeSpan Fitness

LifeSpan Fitness

South Salt Lake , United States

Job Title
Technical Support Representative
Vacancies
1
Salary
Hourly
Office time
Location
South Salt Lake, United States
Job Type
Full Time
Deadline
31 May, 2021

Company Description

LifeSpan is dedicated to benefiting the way people work, exercise, and live in sustainable, healthy ways. Our quality products and innovative vision have inspired fitness and wellness as a way of everyday life since we introduced the brand in 2001. By specializing in solutions created uniquely for the home, gym, workplace and everywhere in between, LifeSpan is helping to empower individuals to find better health regardless of the setting.


We are looking for an experienced Marketing professional with proven success in developing and managing online promotional programs. The right person will need to work effectively within a relatively small marketing department, be able to manage multiple projects simultaneously, and be fiercely competitive to help us to successfully deliver results.

Skills
  • Interpersonal Skills
  • customer service
  • Computer Savvy and Technologically Oriented
  • tech support
  • Communications Skills

So If You Are Someone Who Has

We are looking for a team player to join our Technical Support Team. You will play a key role in assisting customers in inbound and outbound technical & customer support of all LifeSpan products. This includes operating, service and repair issues and potential sales to returning customers. The Technical Support Representative will also assist technicians in the field with questions regarding LifeSpan products.


Responsibilities:

  • Read and fully understand LifeSpan Product, Owner’s Manuals, and Service Manuals
  • Problem-solve and troubleshoot various technical issues that may arise with product
  • Receive inbound calls on product and assist technicians and customers over the phone
  • Review and respond to all inbound internet inquires, emails and voicemails in a timely manner
  • Convey an enthusiastic attitude for LifeSpan products
  • Enter in all inquiries and interactions in a call log system
  • Communicate potential safety issues immediately to QC and CS managers
  • Take note of any trending product problems and submit to the Customer Service Manager
  • Various other Customer Service and Warranty related tasks
  • This position will be hands-on, testing equipment and parts to better understand the functionality and quality of our fitness equipment for current and new products


Education and Experience:

  • Associates degree in Applied Technology preferred, High School diploma required
  • Knowledge of customer service principles and practices
  • Knowledge of Microsoft based applications
  • Ability to type quickly and accurately
  • Strong ability to diagnose mechanical and electrical issues
  • Foreign language is a plus


Key Competencies:

  • High-stress tolerance
  • Interpersonal skills
  • Communication skills – verbal, written, and listening
  • Ability to analyze and solve problems
  • Attention to detail and accuracy
  • Data collection and entry
  • Customer service oriented
Benefits
  • Paid Time Off
  • Health, Vision and Dental Insurance
  • HSA
  • Active Workspace (treadmill, bike or standing desk)
Life at LifeSpan Fitness
LifeSpan Fitness
LifeSpan Fitness