ISSUES WITH YOUR ORDER?
At LifeSpan, we’re family. We value you. We want to provide you with the best experience, from the moment you place an order until you receive your delivery and beyond. We understand damage during shipment is frustrating. We will do what we can to make it right.
If you receive a product that has been visibly damaged during shipment, please complete these steps:
Email the following photos to email@example.com
1.Photo(s) of the damaged box and product
2.Photo of the shipping carrier label or the Bill Of Lading (if given a copy at delivery)
3.Photo of the parcel tracking number
Once we receive your email, our shipping team will review your case and reach out to you shortly.