LifeSpan wants to make sure your products arrive safely and quickly. We do our best to provide you with delivery options that will best suit your needs. All delivery options are listed below with a brief description for each. Due to the size of treadmills, treadmill desks, and other large items, specific methods of transportation are used to ensure that your product arrives in good condition.
We do not ship to Alaska or Hawaii within our standard free shipping policy. If you live in Alaska or Hawaii and are interested in purchasing LifeSpan products, email firstname.lastname@example.org for more information.
IMPORTANT NOTICE - If you require an upgraded delivery service, and it was not selected at the time of checkout, we must be notified of this requirement before the order leaves our warehouse. Once the order has shipped, we will be unable to change the selected delivery service.
Check the status of your order through the site of your designated carrier:
Standard Delivery - Free
Once shipped, orders are delivered within an additional 5-10 business days on average. Please note that shipping delays are more common from November through March due to inclement weather and peak shipping season.
Ground Delivery(Includes accessories, rowing machines and Stretch Partner.) FedEx, UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After 7 days, the shipment is considered undeliverable and will be returned to the shipper.
Threshold DeliveryOne or two delivery professionals will place your order unassembled just outside your door of your home or business. Ground level entryway is required for this service. If your home or business is located up or down a flight of stairs, Room of Choice delivery would be highly recommended to best accommodate. The Threshold Delivery upgrade requires a delivery appointment which will be initiated by the delivery company.
Order is shipped via freight carrier to a local delivery hub at which time the order will be handed off to local delivery and install team. The Upgraded Delivery team may require more time to schedule and deliver your order in addition to the standard delivery period of 5 to 10 business days. Please note that shipping delays are more common from November through March due to inclement weather and peak shipping season.
Room of Choice ($199 USD) ($399 CAD)
One or two delivery professionals will place your product in the room of your choice. Rooms can be up or down two flights of stairs- additional flights may be charged $15 per flight. Floors accessible via elevator count as one flight of stairs. For example, if the room of choice is on the fourth floor and is accessible via elevator it will count as one flight only. Room of Choice delivery requires a delivery appointment which is initiated by the delivery company.
White Glove ($350 USD) ($550 CAD)
It is important to us that our Lifespan users have a smooth and seamless installation experience. To ensure this, we work with our professional installation partners to bring you your Lifespan Equipment with the highest quality and care.
Our installation team will deliver and install your equipment at the location and room of your choosing. We will remove the packaging and debris as well. Certain Lifespan equipment requires professional installation performed by authorized installers and doesn’t allow for self installation. We promote this for your convenience and safety.
Upgrade price may be higher for larger items.
Have questions? Contact our support team at email@example.com