LifeSpan Policies

Shipping


LifeSpan wants to make sure your products arrive safely and quickly. Most in-stock items ship within 3-5 business days and are delivered in an additional 5 to 10 business days. Due to the size of treadmills, treadmill desks, and other large items, specific methods of transportation are used to ensure that your product arrives in good condition. Expedited shipping options are not available. We currently do not offer free shipping to some locations including Alaska, Hawaii, Puerto Rico, or Canada. If you would like to order from these locations please contact our sales department at (801)973-9993 to get a shipping estimate. If you live in Europe, please use the following link to get assistance in your location https://www.lifespaneurope.com/

For delivery appointment scheduling, depending on the carrier, you will either be contacted a few days prior to delivery to schedule a delivery window or you will have the option to schedule your delivery online through the carrier’s website. Delivery is performed Monday through Friday. If you receive a damaged item, it is up to your discretion whether to refuse delivery or to accept it. Please note any damage on the bill of lading.

Cancellation Policy


Cancelled orders will receive a full refund if they are canceled before the order ships. For cancellation requests after an order has shipped, whether the order has been received by the customer or not, a return authorization will need to be issued. All terms and conditions for our return policy will apply, including the customer being responsible for a $250-300 shipping cost back to LifeSpan.

Returning a Product


If you purchased a product from a retailer or another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, email us at support@lifespanfitness.com.

  • You must contact LifeSpan in writing within 30 days of receiving delivery of your purchased item
  • All returns must be returned in new, working condition to receive refund
  • Items must be returned in original packaging

 

The customer is responsible for return shipping charges of $250-300 back to LifeSpan. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents. If your equipment is missing parts when the return is received, you may be charged a restocking fee. The White Glove Delivery Fee, if applicable, will not be refunded. LifeSpan reserves the right to assess the condition of the returned product and either grant or deny a refund.

 

Returning a Part if it is Defective or the Wrong Part


To return a part, contact LifeSpan at service@lifespanfitness.com or 801-973-9993. Parts may only be returned within 30 days for a full refund. Some parts, such as running belts, drive belts, or decks, cannot be returned, due to possible physical contamination during installation.

The customer must pay all return shipping costs and will be responsible for all damage due to improperly packaged items.

PCE will credit your purchase using the original form of payment or by check within 5 business days upon receipt of the returned item. service@lifespanfitness.com. No returns will be accepted without prior written authorization from PCE. Items must be returned, unused in any form, in working condition and in the original, unopened packaging.

Manufacter's Warranty


Warranty coverage is specific to each product. You need to register your product within 60 days of delivery for warranty coverage. Register your product here. Although some of our retailers may offer extended warranties, LifeSpan does not directly support any warranty purchased through a retailer or online at websites other than www.lifespanfitness.com. Warranties are limited to North America.

LifeSpan product warranties apply only to the original owner and are non-transferable. LifeSpan’s warranty is expressly limited to the repair or replacement of a defective frame, motor, electronic component or defective part and is the sole remedy of the warranty. For customers not located within 50 miles of a LifeSpan Authorized Service provider, LifeSpan will gladly pay up to $150.00 maximum towards a service call.

Our warranty does not cover normal wear and tear, improper assembly, maintenance, installation of parts or accessories not originally intended for the treadmill, exercise bike, rowing machine, stretching machine, treadmill desk, or bike desk. The warranty does not apply to damage or failure due to accident, abuse, corrosion, discoloration of paint or plastic, or neglect. LifeSpan's responsibility under this warranty is limited to replacing or repairing at LifeSpan’s option. Review the owner’s owner's manual for specific warranty information about each product.

Privacy


PCE Health & Fitness ("PCE"), the maker of LifeSpan products, is committed to ensuring your privacy and protecting your identity. This privacy policy describes how we handle the personal information you provide on this website.

PCE collects personal information from the ordering and registration processes and from communications you initiate with us. PCE keeps all online customer information confidential and does not sell or exchange customer information with other companies. PCE discloses personal information only to reputable vendors who assist us in processing information or fulfilling customer orders. These vendors are restricted from using the information for any purpose other than to help us provide products and services. Occasionally PCE may contact you about new features or products which may be of interest to you, or request your written consent to use some information for marketing or promotional purposes.

This website contains links for your convenience to other websites. These third-party websites operate independently and PCE does not control these sites. Your privacy and security are very important to PCE. The technology and processes we use to maintain the integrity and security of our databases. All data is stored on an access-controlled secured server, with credit card information stored only temporarily until the order is complete. Information is used solely to support your order, to ensure you are satisfied with your purchase, and to ensure we provide you with the best products and information you need to live a healthy life.