LifeSpan wants to make sure your products arrive safely and quickly. We do our best to provide you with delivery options that will best suit your needs. All delivery options are listed below with a brief description for each. Due to the size of treadmills, treadmill desks, and other large items, specific methods of transportation are used to ensure that your product arrives in good condition.
We do not ship to Alaska or Hawaii within our standard free shipping policy. If you live in Alaska or Hawaii and are interested in purchasing LifeSpan products, email email@example.com for more information.
IMPORTANT NOTICE - If you require an upgraded delivery service, and it was not selected at the time of checkout, we must be notified of this requirement before the order leaves our warehouse. Once the order has shipped, we will be unable to change the selected delivery service.
Check the status of your order through the site of your designated carrier:
Standard Delivery - Free
Please check product pages for individual shipping times. Once shipped, orders are delivered within an additional 5-10 business days on average. Please note that shipping delays are more common from November through March due to inclement weather and peak shipping season.
Ground Delivery (Includes accessories, rowing machines and Stretch Partner.) FedEx, UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or get damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After 7 days, the shipment is considered undeliverable and will be returned to the shipper.
Curbside Delivery (Most fitness and workplace products.) Delivered to the curb or driveway. Requires a delivery appointment which is initiated by the carrier. The carrier will hold the order in storage for up to 7 business days at which time they may charge a daily storage fee for each day thereafter. The customer is responsible for moving the product from the point of delivery to the garage or room where the product will reside. The drivers are not responsible for placing the product inside the garage or home. LifeSpan will not be responsible for rain damage or stolen product if the product cannot be moved to a dry, secure location.
Order is shipped via freight carrier to a local delivery hub at which time the order will be handed off to local delivery and install team. The Upgraded Delivery team may require more time to schedule and deliver your order in addition to the standard delivery period of 5 to 10 business days. Please note that shipping delays are more common from November through March due to inclement weather and peak shipping season.
Threshold Delivery - $99
One or two delivery professionals will place your order inside the garage or front door of your home or business. Ground level entryway is required for this service. If your home or business is located up or down a flight of stairs, Room of Choice delivery would be highly recommended to best accommodate. The Threshold Delivery upgrade requires a delivery appointment which will be initiated by the delivery company.
Room of Choice - $199
One or two delivery professionals will place your product in the room of your choice. Rooms can be up or down two flights of stairs- additional flights may be charged $15 per flight. Floors accessible via elevator count as one flight of stairs. For example, if the room of choice is on the fourth floor and is accessible via elevator it will count as one flight only. Room of Choice delivery requires a delivery appointment which is initiated by the delivery company.
White Glove - $299
For those of you who have either a work schedule or environment that cannot accommodate the standard service we do offer a one-step White Glove process. In this case, we will use a logistics provider (trucking company) to deliver the order to the room of your choice, remove the item from the box, remove the packaging and debris (if so desired) and perform the assembly at the time of delivery. Upgrade price may be higher for larger items.