LifeSpan wants to make sure your products arrive safely and quickly. We do our best to provide you with delivery options that will best suit your needs. All delivery options are listed below with a brief description for each. Due to the size of treadmills, treadmill desks, and other large items, specific methods of transportation are used to ensure that your product arrives in good condition.
We do not ship to Alaska or Hawaii within our standard free shipping policy. If you live in Alaska or Hawaii and are interested in purchasing LifeSpan products, email email@example.com for more information.
Orders ship within 48 hours from our Salt Lake City, UT warehouse. Expedited shipping not available for most items.
All in-stock products ship within 2 business days and are delivered within 5 to 10 business days on average. Please note that shipping delays are more common from November through March due to inclement weather and peak shipping season.
Ground Delivery (Includes accessories, rowing machines and Stretch Partner.) FedEx, UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or get damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After 7 days, the shipment is considered undeliverable and will be returned to the shipper.
Curbside Delivery (Most fitness and workplace products.) Delivered to the curb or driveway. Requires a delivery appointment which is initiated by the carrier. The carrier will hold the order in storage for up to 7 business days at which time they may charge a daily storage fee for each day thereafter. The customer is responsible for moving the product from the point of delivery to the garage or room where the product will reside. The drivers are not responsible for placing the product inside the garage or home. LifeSpan will not be responsible for rain damage or stolen product if the product cannot be moved to a dry, secure location. Since most equipment weighs over 175 lbs., if a second person is not available to help move the product to the home a better option is Inside Delivery or the best option is Room of Choice Delivery.